Website Privacy Policy

At Renew Counseling, LLC accessible from https://www.renewcounselingservices.org, one of our main priorities is the privacy of our visitors. This document contains types of information that is collected and recorded by Renew Counseling Services and how we use it.

If you have additional questions or require more information about our practices, do not hesitate to contact us. Please read our privacy practices form for more information.

Log Files

Renew Counseling, LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies & Web Beacons

Like any other website, Renew Counseling Services uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the "What Are Cookies" article on Cookie Consent website.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Renew Counseling Services. Our Privacy Policy was created with the help of the Free Privacy Policy Generator and the Privacy Policy Generator Online.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Renew Counseling Services, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Renew Counseling Services has no access to or control over these cookies that are used by third-party advertisers.

At RENEW COUNSELING LLC, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

Information We Collect

Phone Number: The mobile number you provide to receive SMS messages.
Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, paper or e-mail).

How We Use Your Information

Send SMS messages (scheduling, billing & insurance purposes.) per your opt-in preferences.
Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
Improve messaging and measure engagement.
One-to-One Consent Requirement
Under the January 2024 FCC ruling, opt-in consent applies solely to RENEW COUNSELING LLC. We do not share your consent with third parties or affiliates unless you expressly agree.
Message Frequency & Data Rates
The SMS message frequency will vary but will not be more than 1-20 messages per day unless there is a notification event. Message and data rates may apply; check your carrier’s terms.
Opt-Out & HELP Instructions

Text “STOP” to any message to unsubscribe immediately.
Text “HELP” for assistance or contact us at renewcounselinglouisville@gmail.com or 502.653.7211.

Data Sharing & Disclosure

We will never sell your data.
We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.
Security of Your Information
Reasonable measures are in place to protect your data, though no system is infallible.
Record-Keeping & Proof of Consent
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.
Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

: renewcounselinglouisville@gmail.com
: 502.653.7211
: 130 Fairfax Ave, Louisville, KY 40207-4939

Key 2026 Compliance Elements:

One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2026 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

SMS Terms and Conditions (Effective Date: 09/23/2026)
By joining our SMS program provided by RENEW COUNSELING LLC you agree to receive recurring text messages (scheduling, billing & insurance purposes.) on the number you provide, under these Terms that adhere to TCPA (2026) and CTIA Best Practices.

Opt-In Consent

In accordance with the 2026 TCPA guidelines , your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from RENEW COUNSELING LLC only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2026 CTIA Guidelines:

Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the opt-in process.

Message Frequency
You will receive no more than 1-20 messages per day, unless for urgent notifications. Standard carrier rates apply.
Opt-Out Process
Reply “STOP” any time to end messages; “HELP” to receive support instructions; or contact renewcounselinglouisville@gmail.com / 502.653.7211.
Terms of Consent
Your consent is voluntary and not a condition of purchase. You may receive informational messages as described at opt-in.
Privacy Policy
Your mobile number and interaction data are governed by our Privacy Policy: https://www.renewcounselingservices.org/about-5-1. Data is used solely for SMS delivery purposes.
Message & Data Rates
Standard rates may apply per your carrier plan. RENEW COUNSELING LLC is not liable for carrier charges.
Record-Keeping & Compliance
We maintain detailed logs of opt-ins/opt-outs (dates, times, methods) to satisfy TCPA 2026 proof-of-consent requirements.
Changes to Terms
We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.
Disclaimers & Liability
Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.

Contact Information
Email: renewcounselinglouisville@gmail.com
Phone: 502.653.7211
Address: 130 Fairfax Avenue, Suite 2A&B, LL-C Louisville KY 40207-3868

Third Party Privacy Policies

Renew Counseling Services's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. Renew Counseling will not sell or share your information to third parties. We will also not utilize your personal information for campaign marketing practices or solicitation for the sale of goods.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Renew Counseling Services does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website
with regards to the information that they shared and/or collect in Renew Counseling Services. This policy is not applicable to any information collected offline or via channels other than
this website. Here is a copy of our Privacy Policy

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

RENEW COUNSELING

SERVICES